At St.Clements nursing home in Norwich, we provides the following key services:
- Nursing care
- Dementia care
- Residential care
- Respite & short stay care
- End of life care
- Continuing health care
You can find out more about these services and the unique, passionate way in which we deliver care at all our Kingsley homes by visiting the following pages:
Types of care
You will find information regarding a variety of services that we offer within Kingsley care homes.
Care Advice & support
A collection of jargon-free useful information, advice and tips created to help you and your family understand the different types of care and care requirements, funding for care and other concerns relating to care for the elderly.
The Kingsley Way
Take a look at our award-winning unique approach to care and see how we make a difference to the people we care for.
Don’t worry if you cannot find what you are looking for; you can contact the home by telephone or email. We will be more than happy to help you with any question that you may have regarding care for the elderly.
You will become aware of the warm, homely atmosphere as soon as you set foot in St Clements. We love and care for all our residents as if they were our own family members and always do our very best to make them happy.
If you’re looking for a home offering exceptional nursing care, where residents can choose to do as much or as little as they like, then St Clements is the solution.
The majority of our residents at St Clements require nursing care as they have complex presentations interlinked with their dementia diagnosis. The staff are very capable of providing that level of care, fully understanding the meaning of real person centre care. To aid with this the staff members are skilled at engaging residents in meaningful activities. They also interact with the residents whenever appropriate and encourage them to follow their interests and make their own decisions.
There are group activities once a week and individual activities as residents wish at any time. Our optional activities list is always updated on the noticeboard and the activities chosen have excellent support from residents’ families.
We have celebration days; always mark the residents’ birthdays and have coffee mornings, tea parties, charity fund-raising events, theatre shows, musical entertainment, outings and arts and crafts, which are organised by our own staff.
Being diagnosed with dementia can be a very difficult and confusing time for the individual and their loved ones, and it is only natural to feel anxious about what life in the future will be like. At St Clements we believe that the transition into our care should be as smooth and stress free as possible, and carefully planned in order to minimise upset to all concerned.
Whether it’s a friendly face, a warm smile or taking time to listen, making a positive difference to someone’s day is important to us. The home is continually committed to specialist training, which enables staff to help individuals express their needs and maintain a high level of independence, self-worth and well-being.
Residents who are experiencing memory loss benefit from our enlightened approach to dementia care, which stimulates, supports and comforts in a safe and homely environment. We are committed to providing the best possible outcomes for these residents and we achieve this through our ‘Wings’ (Welcome, Individuality, Nurturing, Guidance, Sensitivity) philosophy of care. This award-winning approach is nationally recognized and our bespoke learning programme is designed to ensure that the person with a dementia is at the heart of everything we do.
We place great importance on the lives our residents have led before they come to us and spend time with them and their family members to find out about their tastes, history, hobbies and interests. Family and friends are our significant partners and we welcome feedback and suggestions at all times. The information shared helps us to create individual care plans for each individual, which are paramount in providing the best care. Residents are included in every part of decision making, by taking part in meetings, surveys and one-to-ones.
We welcome and encourage our residents to make their rooms here as homely and personal as possible, by furnishing them with their own belongings to create a space they feel safe and happy in. Paintings, a few favourite ornaments and plenty of family photographs can all be of comfort.
Each Kingsley care home is unique but all have a set of highly respected and award-winning features embedded within the culture. Our daily emphasis is on the care that our residents need, whether that be physical, emotional or spiritual.
We are currently working towards achieving the SIX Steps to success program to get the accreditation for end of life care.
Residents can get up in the morning at whatever time they like and have a choice of hot and cold food and drink. They can opt to eat in their rooms, in the lounges or dining areas. Staff often sit and eat with the residents and don’t wear uniforms or badges, which adds to the relaxed, homely feel at mealtimes.
Families and friends are welcomed at all times of the day and can join loved ones for dinner, whether in their rooms or otherwise.
Hot drinks and snacks are served throughout the day.
For lunch and supper there is a choice of mains and desserts and we invite the able residents to help set the tables, a simple thing that can be therapeutic for many.
Mealtimes are a sociable time and the staff are skilled at encouraging even the quietest residents to become involved in social interactions. After supper, some residents opt to go to bed early or retire to their rooms, while others stay up until later, relaxing in their choice of communal area. There are hot and cold drinks, alcohol is available and there is NO set bedtime, just as there would be if the residents were in their own house.
At St Clements we encourage all our residents to live as healthily as possible to aid them to live long and pleasant lives. We encourage exercise, keeping minds active and eating plenty of nutritious food. Our team of qualified experienced cooks works closely with the nurses and care staff to ensure special diets are catered for and to accommodate both personal tastes and medical needs. Our foods are fortified to ensure optimum nutritional status, and residents’ monthly weight variations are monitored and acted upon if needed. Menus are available upon request.
- Regular hairdresser visits
- Domestic services
- Laundry services
- Religious needs linked to local church
- Regular meetings and care reviews
- Assisted technology
Take a look at our truly person-centred approach to care.
The highest standard of Dementia Care.
St.Clements is located in Norwich along a quiet tree-lined road, close to the city centre but conveniently located close to the inner ring road, making it easy to reach for friends and family.
The home is also very close to bus and railway stations, parks and local shops. The house is set back from the road and the building itself presents an attractive frontage, behind which lies a spacious and loving home. Because of its emphasis on nursing and specialised dementia care, St Clements serves a wide community around the Norwich area.
St Clements has a mix of old and new architecture and when we refurbish the views of residents are taken into account. We also recommend that the residents make their room their own, with their own pictures, furniture and ornaments.
We have five shared rooms and fourteen single rooms at St Clements. The home is also very well appointed with large, comfortable communal areas with flat screen TVs. Residents also have independent access to a secure landscaped garden.
The home has been installed with electric and manual hoists, stand-aid hoists, a lift and bathing, shower and laundry facilities. We also provide call bells, assistive technology to prevent falls, door alarms, and specialised mattresses for pressure care.
What our residents and their families like about our home:
- Our care
- Our staff
- The food
- The garden
- Friendly and homely atmosphere
- Group and individual activities
Our manager, is responsible for all the care services and staff within the home. She is a qualified, experienced RGN (registered nurse) who is committed to caring for elderly people.
A charge nurse with a full team of care staff facilitates the day-to-day running of our home. We also employ kitchen staff, maintenance and domestic staff.
The care team members at St Clements are specifically selected to meet the criteria required in a person-centred worker and undergo a continuous program of training, on both practical and theoretical levels. Our own training arm, Kingsley Academy, facilitates most of our training.
We pride ourselves on employing individuals who can demonstrate:
- Nurturing – Being able to provide comfort, security and a sense of belonging
- Togetherness – Being a friend to individuals on an equal basis, eliminating feelings of alienation and loneliness
- Spontaneity – Being able to create opportunities which will engage individuals in a meaningful way
- Feeling – Being able to be emotionally warm, offering closeness to each individual
I am a qualified nurse with over 32 years’ experience in care of the elderly with both the NHS and in the private social care sector
I have been at St Clements for one year and has been my first job in care. It has shown me the importance of family and supporting one another
I have trained and worked at Kingsley Healthcare since 2013
A bi-monthly newsletter is published and made available to visitors, but it can also be downloaded from the website. Inside you can read all about the events that have either already taken place or are planned for the future, in which you might like to get involved. It also contains announcements from Kingsley Healthcare, future improvements to the home, recent charity events we have been involved in, photos and much more.