nursing home in norwich

Meaningful care in an idyllic location

Heron Lodge is the tasteful conversion of a Tudor Style country house in the heart of the beautiful Norfolk Broads at Wroxham, a popular but sedate village next to Hoveton. The home, catering for up to 30 residents, is set in well-maintained landscaped gardens and is a short distance from one of the premier boating areas of the Broads. With a warm, cheerful and relaxed atmosphere throughout.

Explore the services provided at Heron Lodge, which are designed to make every resident’s stay a pleasant one.
heron lodge care home norwich

Sue McBroom

Home Manager

 

 

At Heron Lodge care home in Wroxham, we provide the following key services:

  • Nursing care
  • Dementia care
  • Residential care
  • Respite & short stay care
  • End of life care

You can find out more about these services and the unique way in which we deliver care at all our Kingsley homes by visiting the following pages:

Types of care

You will find information regarding a variety of services that we offer within Kingsley care homes.

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Care Advice & support

A collection of jargon-free useful information, advice and tips created to help you and your family understand the different types of care and care requirements, funding for care and other concerns relating to care for the elderly.

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The Kingsley Way

Take a look at our award-winning unique approach to care and see how we make a difference to the people we care for.

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Don’t worry if you cannot find what you are looking for; you can contact the home by telephone or email. We will be more than happy to help you with any questions that you may have regarding care for the elderly.

Kingsley nursing homes in Norwich

“Feeling Mum would lose her identity was my biggest concern; she always valued her independence. But the staff are genuinely caring people who respected her dignity; she wasn’t just ‘another grey haired old lady’. They cared for her as much as we would have done.”

Being diagnosed with a dementia can be a very difficult and confusing time for the individual and their loved ones and it is only natural to feel anxious about what life in the future will be like. At Heron Lodge, we strongly believe that the transition into our care should be smooth and carefully monitored in order to minimise upset to the individuals and their families.

Whether it is a friendly face, a warm smile or taking time to listen, making a positive difference to someone’s day is part of our daily routine. We welcome and encourage our residents to make their rooms here as homely and personal as possible, furnishing them with their own belongings to create a space to feel safe and happy in. Paintings, a favourite ornament and plenty of family photographs can all be of comfort and calm unsettled feelings.

At Heron Lodge there is no typical day. We actively encourage all our residents to take part in the usual daily activities as well as extra activities of their choosing, which can help to keep life fun and interesting. We provide the opportunity to do as much or as little as people wish. Our care is focused around each person’s individual needs and wishes and we value and respect how each person chooses to spend their day.

Residents can rise whenever they like at the home and have a choice between hot and cold breakfasts. They can even have breakfast in bed if they like, but most enjoy the communal, friendly dining room. Staff eat with the residents and don’t wear uniforms or badges, which adds to the relaxed, homely feel of mealtimes.

An optional programme of activities, individually tailored to each resident, follows breakfast. These may include regular visits from the hairdresser, chiropodist, and therapists; as well as visits out for movement, exercise and music; flower arranging, skittles and the church. Other activities include card making, jigsaw puzzles and board games. There are organised and impromptu trips throughout the year including evenings out, sing-alongs, summer BBQs, themed events, as well as all the usual annual celebrations such as birthdays, Christmas and Easter. Spending time in the garden is one of the most popular pastimes at the house.

Alternatively residents can spend time with family, relax in one of the spacious communal areas or in their room, watch TV, read a newspaper in the garden, play games, have one-to-one time with staff or chat with other residents – the choice is always theirs. Families and friends are welcomed at all times of day and residents are encouraged to maintain social contacts prior to life at Heron Lodge. The enthusiastic, caring staff are always on hand to be with residents at any time throughout the day and are compassionate about helping individuals to do what they enjoy. They are encouraged to be impulsive, to swap stories, to laugh and cry with the residents, whilst residents are encouraged to follow their own interests and make their own decisions.

Hot drinks, tea, coffee and snacks are served throughout the day.

For lunch there is a choice of mains and desserts and we invite the residents to help set the tables if they wish. All food is cooked on the premises and is made both with health and taste in mind – menus are available on request. Mealtimes are a sociable time, and staff are skilled at getting even the quietest residents to be involved in activities and conversations.

Many residents enjoy helping out around the home with dusting and other chores and have a lot of input about all the choices made within the home, such as potential staff, conversions, additions and decoration.

Individuals may want to listen to their favourite music, have some ‘me time’ or share their experiences with others. We want them to relax and feel at home, without conforming to routines.

Suppertime is a choice of hot or cold food, with at least two choices of main and dessert. After supper, some residents opt to go to bed early or retire to their rooms, while others stay up until later relaxing in one of the communal areas. There are hot and cold drinks, alcohol available to those that want it, and NO set bed time, as this is the residents’ home.

At Heron Lodge we offer nursing and dementia care, with a warm and homely person-centred approach from a stable and professional team, all trained in providing quality care. Every one of our residents is treated as an individual and given love and attention according to their needs. We believe it is these things that lead to a better and more dignified quality of life.

Residents who are experiencing memory loss benefit from our enlightened approach to dementia care which stimulates, supports and comforts those in need. We are committed to providing the best possible outcomes for our residents, and we achieve this through our ‘Wings’ (Welcome, Individuality, Nurturing, Guidance, Sensitivity) philosophy of care. This award-winning approach is nationally recognized and our bespoke learning programme is designed to ensure that the person with a dementia is at the heart of everything we do.

We place great importance on the lives that our residents have led prior to joining us and spend time with them and their family members to find out about their tastes, history, hobbies and interests. The information gained helps us to create individual care plans that are paramount in providing the best care; ensuring we get to know our residents well. Residents are supported to achieve their aims by taking part in meetings, surveys and one-to-one discussions.

The staff here are all of a kind and caring nature, they understand the meaning of real person-centre care and are skilled in engaging residents in meaningful activities. The home is committed to specialist training, which enables staff to help individuals express their needs and maintain a high level of independence, self-worth and well-being. We know that this approach is much appreciated by the residents who live with us, and their experience of living here is that of love, achievement, encouragement and fulfilment.

Each Kingsley care home is unique, but we all have a set of highly respected and award-winning standards embedded within the culture. Our daily emphasis is on the care that our residents need, whether that is physical, emotional, spiritual or mental.

Family and friends are significant partners within the home (as with all Kingsley homes) and are welcome to come and go as they please throughout the day. We listen to the people who live with us and their families about the services we provide and welcome feedback and suggestions at all times.

We encourage all our residents to live as healthily as possible. We encourage exercise, keeping minds active and eating nutritious food and our healthy, balanced meals are made from scratch using only the best, locally sourced ingredients. We understand that people’s tastes and habits are different, and we ensure that the varied menu includes a great selection of nutritious delights and individuals’ favourites.

  • Weekly hairdresser
  • Domestic services
  • Laundry services
  • Religious needs linked to local church
  • Chiropody
  • Therapists
  • Regular meetings and care reviews
  • Assisted technology in bedrooms and bathrooms

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Person-Centred Care

Take a look at our truly person-centred approach to care.

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WINGS Accreditation

The highest standard of Dementia Care.

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Big or small, whatever your concern may be, please do not hesitate to contact us at any time regarding any care matter. We will be happy to help you find the right care and the necessary support that you may require.

Situated in picturesque Wroxham, a peaceful village next to Hoveton at the heart of the Norfolk Broads, Heron Lodge is a converted Tudor Style country house, with nearly an acre of well-maintained gardens.

The home has been carefully enlarged and refurbished to bring it up to a capacity for 30 older people, and has a warm, cheerful and relaxed atmosphere.

The home is a short distance from one of the premier boating areas of the Broads and serves the wider community around the area, including Norwich, North Walsham, Hevingham, Aylsham and Stalham.

Heron Lodge is very well appointed with private rooms and suites and pleasant common areas, dining room and lounges. Installed in the building are hoists, accessible bathing facilities, lifts, stair lifts, wheelchair lifts, call bells and door alarms, and all pressure care equipment is provided, including pressure mats and specialised mattresses.

We actively encourage those who are considering living at Heron Lodge to visit and spend some time at the home to gain an accurate perception of the care we offer. You are invited to come for lunch or just for a look around. Staff are around at all times of the day and they will be happy to give you a guided tour and answer your questions. If you would like a discussion with the manager, then an appointment can always be made.

The care team at Heron Lodge are specifically selected to adhere to a person-centred ethos, and undergo a continuous programme of training, on both practical and theoretical levels. Our own training arm, Kingsley Academy, facilitates most of our training.

We pride ourselves on employing individuals who can demonstrate:

  • Nurturing – Being able to provide comfort, security and a sense of belonging
  • Togetherness – Being a friend to individuals on an equal basis, eliminating feelings of alienation and loneliness
  • Spontaneity – Being able to create opportunities which will engage individuals in a meaningful way
  • Feeling – Being able to be emotionally warm, offering closeness to each individual

 

 

Sue McBroom

Home Manager

Sue joined the Kingsley Healthcare in 2016
heron lodge care home manager

Newsletter

A bi-monthly newsletter is published and made available to visitors, but it can also be downloaded from the website. Inside you can read all about the events that have either already taken place or are planned for the future, in which you might like to get involved. It also contains announcements from Kingsley Healthcare, future improvements to the home, recent charity events we have been involved in, photos and much more.

Subscribe

You can subscribe using the form below and have the newsletter emailed to you, which makes it easier to catch up with the latest news and reduces our carbon footprint.

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nursing care homes in norwich

Heron Lodge, Norwich Road,
Wroxham, Norfolk, NR12 8RZ

01603782194
heron.manager@kingsleyhealthcare.co.uk

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