Highcliffe care home

Specialist care in an idyllic coastal location

Highcliffe is a very comfortable and friendly registered nursing home set in one of Dorset’s most prestigious areas, Highcliffe-on-Sea. The home occupies an enviable position on one of the resort’s quiet residential streets only a short distance from award-winning beaches and impressive clifftop views. The home offers high quality specialist nursing, residential, dementia and end of life care, with respite care also offered.

Explore the services provided at Highcliffe, which are designed to make every resident’s stay a pleasant one.
care homes in highcliffe

Tracey Millar

Home Manager

 

At Highcliffe nursing care home we provide the following key services:

  • Nursing care
  • Dementia care
  • Residential care
  • Respite & short stay care
  • End of life care

 



You can find out more about these services and the unique way in which we deliver care at all our Kingsley homes by visiting the following pages:

Types of care

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You will find information regarding a variety of services that we offer within Kingsley care homes.

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Care Advice & support

Highcliffe care home

A collection of jargon-free useful information, advice and tips created to help you and your family understand the different types of care and care requirements, funding for care and other concerns relating to care for the elderly.

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The Kingsley Way

Take a look at our award-winning unique approach to care and see how we make a difference to the people we care for.

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Don’t worry if you cannot find what you are looking for; you can contact the home by telephone or email. We will be more than happy to help you with any question that you may have regarding care for the elderly.

Kingsley care homes in Highcliffe,Dorset

If you want a an attractive home full of life and love, with lots going on and also places to retreat for valuable peace and quiet, then look no further.

If you are looking for a home with plenty of activity but where you can do as much or as little as you like, then you will have found it at Highcliffe.

Highcliffe offers a self-contained, comfortable retreat set amongst beautifully maintained gardens where residents can breathe in the fresh seaside air. The building has recently undergone an extensive refurbishment programme the results of which are most obvious in its comfortable communal areas.

The three comfortable lounges have large flat-screen televisions ensuring everyone can enjoy their favourite programmes. The conservatory area is light and airy - a popular place for residents to meet with friends and family. The warm and friendly dining areas are where most residents choose to tuck into the delicious, freshly prepared homemade food, although if preferred the meals can be served in the bedrooms.

We believe the combination of a great setting, invigorating sea air and knowledgeable staff make this a truly special place. As with all Kingsley homes, there are regular visits from hairdressers, chiropodists and holistic therapists. There is also an active entertainment programme for those who wish to participate, which includes a film club, yoga sessions, music afternoons and visiting professional entertainers. These activities are offered on a one to one or group basis. Within the house we are fortunate to have a well-equipped multi-sensory room, which brings great pleasure to a number of residents, as do the themed functions that take place throughout the year.

“Feeling Mum would lose her identity was my biggest concern; she always valued her independence. But the staff are genuinely caring people who respected her dignity; she wasn’t just ‘another grey haired old lady’. They cared for her as much as we would have done.”

Being diagnosed with a dementia can be a very difficult and confusing time for the individual and their loved ones, and it is only natural to feel anxious about what life in the future will be like. At Highcliffe we strongly believe that the transition into our care should be smooth and carefully assessed in order to minimise upset to all concerned.

Whether it’s a friendly face, a warm smile or taking time to listen, making a positive difference to someone’s day is important to us.

Residents who are experiencing memory loss benefit from our enlightened approach to dementia care, which stimulates, supports and comforts in a safe and homely environment. We are committed to providing the best possible outcomes for these residents, and we achieve this through our ‘Wings’ (Welcome, Individuality, Nurturing, Guidance, Sensitivity) philosophy of care. This award-winning approach is nationally recognized and our bespoke learning programme is designed to ensure that the person with a dementia is at the heart of everything we do.

We place great importance on the lives our residents have led, and spend time with them and their family members to find out about their tastes, history, hobbies and interests. Family and friends are significant partners with us and we welcome feedback and suggestions at all times. The information shared helps us to create individual care plans for each individual; this is paramount in providing the best care and helps us get to know them well. Residents are given support to help them achieve their individual aims through taking part in meetings, surveys and one-to-ones.

The staff members at Highcliffe all have a kind and caring nature, they fully understand the meaning of real person centre care and are skilled in engaging residents in meaningful activities. The home is continually committed to specialist training, which enables staff to help individuals express their needs and to maintain a high level of independence, self-worth and well-being.

We welcome and encourage our residents to make their rooms as homely and personalised as possible. This is achieved by introducing a resident’s own belongings to create a space in which they will feel safe and happy. Paintings, a favourite ornament or two and plenty of family photographs can all be of comfort and will help to calm any unsettled feelings.

Residents can rise whenever they like and have a choice between a hot and cold breakfast or have both at times. They are welcome to have breakfast in bed but most enjoy the atmosphere in the communal, friendly dining room. The staff on duty dine with the residents and don’t wear uniforms or badges, which adds to the relaxed, homely feel of mealtimes.

Families and friends are welcomed at all times of the day and residents are encouraged to maintain social contacts they had prior to moving into Highcliffe.

The enthusiastic, caring staff are always on hand to be with residents throughout the day and at night if required. The staff are compassionate people who love to help the residents do what they enjoy. They naturally engage with the residents, to swap stories, to laugh and cry with them, while residents are encouraged to follow their own interests and make their own decisions.

Hot drinks, tea, coffee and snacks are served throughout the day.

For lunch and supper there is a choice of main courses and desserts, and we invite the able residents to help set the tables, which involves them in the daily running of the house. Many residents enjoy helping out around the home with other chores and have a lot of input about all the choices made within the home, such as potential staff, building conversions, additions and decoration.

Mealtimes are a sociable part of the day and staff are skilled at persuading even the quietest residents to become involved in the conversations. After supper, some residents opt to go to bed early or retire to their rooms, while others stay up until later, relaxing in their choice of communal area. There are hot and cold drinks, alcohol available to those that want it, and NO set bed time, as this is the residents’ home. Each Kingsley care home is unique, but we all have a set of highly respected and award-winning features embedded within the culture. Our daily emphasis is on the care that our residents need, whether that be physical, emotional, and spiritual or with regard to mental health. “Thank you for your kindness and loving care given to our mum. Life has been hard for her but during her stay with you, no longer is she lonely.” Kingsley resident’s relative.

At Highcliffe care home we offer nursing and dementia care, with a warm and homely person-centred approach from a stable and professional team, all trained in providing quality care. Every one of our residents is treated as an individual and given love and attention according to their needs. We believe it is these things that lead to a better and more dignified quality of life.

Residents who are experiencing memory loss benefit from our enlightened approach to dementia care which stimulates, supports and comforts those in need. We are committed to providing the best possible outcomes for our residents, and we achieve this through our ‘Wings’ (Welcome, Individuality, Nurturing, Guidance, Sensitivity) philosophy of care. This award-winning approach is nationally recognized and our bespoke learning programme is designed to ensure that the person with a dementia is at the heart of everything we do.

We place great importance on the lives that our residents have led prior to joining us and spend time with them and their family members to find out about their tastes, history, hobbies and interests. The information gained helps us to create individual care plans that are paramount in providing the best care; ensuring we get to know our residents well. Residents are supported to achieve their aims by taking part in meetings, surveys and one-to-one discussions.

The staff here are all of a kind and caring nature, they understand the meaning of real person-centre care and are skilled in engaging residents in meaningful activities. The home is committed to specialist training, which enables staff to help individuals express their needs and maintain a high level of independence, self-worth and well-being. We know that this approach is much appreciated by the residents who live with us, and their experience of living here is that of love, achievement, encouragement and fulfilment.

Each Kingsley care home is unique, but we all have a set of highly respected and award-winning standards embedded within the culture. Our daily emphasis is on the care that our residents need, whether that is physical, emotional, spiritual or mental.

Family and friends are significant partners within the home (as with all Kingsley homes) and are welcome to come and go as they please throughout the day. We listen to the people who live with us and their families about the services we provide and welcome feedback and suggestions at all times.

“Thank you for your kindness and loving care given to our mum. Life has been hard for her but during her stay with you, no longer is she lonely.” Kingsley resident’s relative.

We encourage all our residents to live as healthily as possible, to help them have long and pleasant lives. We encourage exercise, keeping minds active and eating nutritious food, and our healthy, balanced meals are made from scratch using only the best, locally sourced ingredients. We understand that people’s tastes and habits are different, and we ensure that the varied menu includes a great selection of nutritious delights and individuals’ favourites.

  • Weekly hairdresser
  • Domestic services
  • Laundry services
  • Religious needs linked to local church
  • Chiropody
  • Therapists
  • Regular meetings and care reviews
  • Assisted technology in bedrooms and bathrooms

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Person-Centred Care

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Take a look at our truly person-centred approach to care.

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WINGS Accreditation

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The highest standard of Dementia Care.

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Big or small, whatever your concern may be, please do not hesitate to contact us at any time regarding any care matter. We will be happy to help you find the right care and the necessary support that you may require.

Highcliffe Home, Christchurch,
Dorset, BH23 5JS
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Because of its emphasis on specialised nursing care and its ideal location that makes it so pleasurable to visit, Highcliffe serves a wide area within Dorset and the New Forest, including Brockenhurst, Lymington, Lyndhurst, Ringwood, New Milton, Christchurch and Bournemouth.

Just tucked away from the busier high street areas, this large Edwardian property with its modern extension is set in well-maintained gardens in the village of Highcliffe. The home is close to the A35 and A337 and only a short drive from Christchurch, Lymington and the New Forest. Being just a short stroll from the seafront and Highcliffe village centre, many local amenities and places of interest are easily accessed by residents and their visiting families.

Highcliffe provides quality nursing and dementia care for up to 45 residents at any one time. Large, comfortable communal areas are equipped with plenty of comfortable chairs and large flat screen televisions, and residents have independent access to a secure landscaped garden.

To find out information about current availability, a person centred assessment or to simply arrange a visit please do not hesitate to contact the home. We actively encourage those who are considering living at Highcliffe to visit and spend some time with us to gain an accurate perception of the care we offer. You are invited to come for lunch or just for a look round the property. Staff are around at all times of the day and they will be happy to give you a guided tour and answer your questions. If you would like a discussion with the manager, then an appointment can always be made.

Visit us

Visit us virtually – Take a 360o virtual tour and get a feeling of Highcliffe Nursing home.

You should know the people who are going to be taking care of you or your loved one, so take a look at our staff profiles below.

We actively encourage those who are considering living at Highcliffe home to visit and spend some time at the home to gain an accurate perception of the care we offer. You are invited to come for lunch or just for a look around. Staff are around at all times of the day and they will be happy to give you a guided tour and answer your questions.

The care team at Highcliffe are specifically selected to meet the criteria of a person centred worker and all undergo a continuous programme of training at practical and theoretical levels. Our own training arm, Kingsley Academy, provides most of our teaching.

We pride ourselves on employing individuals who can demonstrate:

  • Nurturing – Being able to provide comfort, security and a sense of belonging
  • Togetherness – Being a friend to individuals on an equal basis, eliminating feelings of alienation and loneliness
  • Spontaneity – Being able to create opportunities which will engage individuals in a meaningful way
  • Feeling – Being able to be emotionally warm, offering understanding to each individual

 

Tracey Millar

Home Manager

Tracey joined the Kingsley Healthcare in 2012

Debbie Preston

Operations Manager

Debbie joined the Kingsley Healthcare in 2015

 

We celebrate all the usual annual festivities, national holidays, birthdays, anniversaries and unique special occasions, and encourage all residents and their families to participate.

Newsletter

A bi-monthly newsletter is published and made available to visitors, but it can also be downloaded from the website. Inside you can read all about the events that have either already taken place or are planned for the future, in which you might like to get involved. It also contains announcements from Kingsley Healthcare, future improvements to the home, recent charity events we have been involved in, photos and much more.

Subscribe

You can subscribe using the form below and have the newsletter emailed to you, which makes it easier to catch up with the latest news and reduces our carbon footprint.

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We realise that the move to a care setting can be a challenging time for those moving and their relatives and we aim to make this process as stress free as possible. Please feel free to contact the home for any information or advice, and if we cannot help we will suggest where the best advice can be obtained.

Highcliffe Nursing Home, 5 Stuart Road,
Christchurch, Dorset, BH23 5JS

01425 272093
highcliffe.manager@kingsleyhealthcare.co.uk

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