Staff at Sharston House Nursing Home, in Manor Park South, Knutsford, are thrilled by their glowing Care Quality Commission (CQC) report.
The inspectors who visited the Kingsley Healthcare run home last month found the service to be good overall and good in every category, judging it to be caring, safe, effective, responsive and well-led.
Home manager Nishi Gottlieb said: “I am delighted by the report. It’s been a real team effort and I am so proud of all my staff in maintaining the home’s good rating.
“It reflects what the community and health professionals think about us. We are proud to be highly regarded as a friendly home offering really good person centred care.”
Full of praise for staff, one visitor told inspectors, “My mother is really settled here and we as a family are very happy with that”, while another commented, “This is a good home and I feel my husband is well looked after.”
Inspectors remarked that staff “supported and cared for people in a dignified way, respecting their privacy supporting them with personal care”.
Relatives shared positive comments about the quality of care at Sharston House, one saying, “Our family is really pleased that Mum is so well looked after” and another remarking, “The level of care has been wonderful”.
People were equally complimentary about the food, one saying, “I think the chefs are absolutely brilliant”.
The report notes that the chefs supplied homemade food taking into account people’s likes and dislikes –homemade cakes were freshly made each day.
The inspectors said they saw evidence of a wide variety of meaningful activities, from trips out and games sessions to exercise classes and craft afternoons.
One relative told inspectors, “The activities that are put on here really encourage people to get involved”, while another said, “The activities that are arranged here are superb”.
The report notes that support was personalised to meet people’s needs – staff helped one resident to keep in touch with their family using Skype, while they ensured another could continue doing the crossword by enlarging the print for him.
People said they felt safe at Sharston House, one resident saying, “I can’t fault this place” and another saying, “I like my room and feel really secure here”.
Families were also full of praise for the home’s management, one relative saying, “You always feel welcome here and this comes from the top down”.