The inspector who visited the Kingsley Healthcare run home on May 15 found the service to be good overall and good in every category, judging it to be safe, effective, caring, responsive and well-led.
The inspection was the first since the Suffolk-based family owned company took over the home last year, committing significant investment on improving the building and landscaping the gardens.
Home manager Marie Smale said: “We are passionate about providing outstanding care at Hadleigh Nursing Home and are thrilled to receive such a positive first report.”
The inspector reports the positive comments of residents, one of whom told him: “All of the staff are very nice indeed”.
Another said: “The staff always respect my dignity and that is very important to me.”
The report observes that “people were cared for and supported by staff who knew them well and understood their preferences and dislikes”.
Care plans clearly showed people had been involved and supported in how their care was planned and delivered.
The inspector found there were enough staff on duty day and night and observed that robust procedures were in place for recruitment.
Staff responded quickly to residents’ requests for assistance and always took time to talk to them, not rushing away to perform other tasks.
The inspector found that systems are in place for on-going training, and one member of staff told him that the most effective training they had completed was by wearing an age simulation suit (Gert).
He explained this enabled the wearer to experience what it felt like to have conditions such as visual impairment, hearing loss, compromised mobility and tremors.
The report praises the home’s daily activities and observes that staff know what individuals like to do.
“We observed a person happily walking round the garden with a member of staff. This person was smiling and chatting about the plants and we saw the staff member cheerfully interacting with them,” said the inspector.
The report notes that residents were complimentary about senior staff at the home.
Find out more about Hadleigh care home: click here