Staff at Queen Charlotte Nursing Home in Chickerell Road, Weymouth are celebrating their good Care Quality Commission report.
The inspector who visited the Kingsley Healthcare run home on August 31 and September 1 found the service to be good overall and judged it to be safe, effective, caring and well-led.
The home’s operations manager, Debbie Preston, said: “This is a tribute to the dedication and enthusiasm of all my staff. We are passionate about providing the highest quality care and are delighted this has been recognised by the inspector.”
The inspector noted that there was a good rapport between staff and residents and said their observations were reinforced by relatives and other home visitors who described the staff as “caring”.
One family member told the inspector: “The way they look after my relative is how I would want to be looked after.”
The report says that staff knew residents well and were familiar with their likes and dislikes; they always respected residents in the maintenance of their privacy and dignity.
Relatives and other visitors spoke to the inspector positively about meals at Queen Charlotte, describing the food as “good, varied and interesting”.
The inspector notes that the cook had a thorough understanding of individuals’ dietary needs and clear systems in place to identify where people required a soft diet to eat safely; meals and drinks were fortified where there were concerns about weight loss.
The report notes that comprehensive staff training was in place, topics covered ranging from infection control and moving and assisting to protecting people from abuse.
“Other learning opportunities were offered in areas which were relevant to the needs of people at the home and also where staff expressed an interest,” said the inspector.
Residents and family members told the inspector that they were reassured by the safety of the service.
One resident said staff “always knock and keep an eye on me” while a family member said they had “complete peace of mind”.
The report is complimentary about the home’s leadership, noting: “Staff were clear about their roles and responsibilities and communicated well.”
The home held regular staff meetings to drive best practice and minutes showed that staff were encouraged to suggest ideas and that updates were shared.