It is how we care that matters

“Happiness is being loved for who you are”

We all have a different life story and enjoy different tastes and interests. It is very important that these are identified and evident in the home right from the start to provide peace of mind..

Find out more

Our History

Kingsley Healthcare was founded in 1999 by Daya Thayan, our CEO, and his wife Sumi. Starting with one care home in Lowestoft, Suffolk, Kingsley has grown rapidly to become a successful and innovative care provider, employing nearly 1,500 staff and caring for 1,000 residents in 27 homes across the country. An ambitious new-builds and acquisitions programme is likely to see the group double in size over the next five years. We are always keen to learn about new home acquisition and land purchase opportunities.

Kingsley Healthcare’s new head office

A delegation from Coutts led by managing director commercial banking Chris Dos Santos today (Wednesday August 24, 2016) officially opened Kingsley House, Kingsley Healthcare’s new head office in Lowestoft.

Caring for the community

Not only do we care for our residents and staff, we also care about our wider community. We care about children, teenagers, the elderly and vulnerable adults, and always find opportunities to assist in local projects. To find out about the projects we have been involved in, click here.

Meet the Team

The Kingsley Way

All our homes have their own distinct character but you can be sure of finding a warm and friendly atmosphere in all of them.

Our kind, dedicated staff work hard to ensure a relaxed but secure environment and to respect and nurture our residents’ continued independence. We want our residents and their loved ones to feel welcome at all times, which is why we offer 24-hour visiting. Each home also creates its own newsletter, which enables family and friends to be updated and involved with the home.

Our approach to care

In general, life works well when full understanding is achieved between people. At the heart of mutual understanding and, of course, real care is communication: talking and listening. We listen to residents so that we can truly understand their needs and wishes. Communication is at the heart of Kingsley.

Our aim is to go beyond most organisations’ approach to person-centred care. We take the time not just to understand a resident’s care needs, but to know them as a person and support them in a way that makes them feel comfortable and happy.

Good people are the key to great care and all of our staff are highly trained. We are careful in our selection process and only choose those who are kind, caring, ambitious and keen to improve their daily performance. Our staff know that their performance directly influences the wellbeing of another human being; the more they help others, the more job satisfaction they will receive through rewards, recognition and career progression.

We take care to preserve the dignity of all residents in all situations. Everyone deserves respect for who they are and what they have done. We recognise their contribution to society and that they have usually taken care of many others along the way. This is their time for someone to truly care for them.

We encourage the personal independence of all residents. Through gentle encouragement and the promotion of activity we focus on what can be achieved rather than what can’t. We offer choices so that freedom is felt by our residents.

Person-centred Care

Here at Kingsley, we respect and treat people as individuals and provide care which is tailored to their own
personality and specific needs.

Key points to this include

  • Looking to the individual first and their specific care requirements afterwards
  • Taking time to understand the individual’s own personality and the story of their personal history
  • We aim to encourage the kind of social involvement and activity that brings out the best in an individual

Examples of person-centred care in practice

  • Helping residents do as many things for themselves as possible
  • Foster an atmosphere built on freedom not control
  • Allow the resident to feel part of the community and carry on with life-long hobbies and interests
  • Be a friend and, where possible, work together rather than seeing tasks to be carried out
  • Allow choice and flexibility wherever you can – some routine is necessary but this need not be rigid
  • A home that allows the residents to feel safe and secure both physically and emotionally

“Everyone needs a house to live in but a supportive family is what builds a home”

Our staff dine with the residents, which creates a very homely atmosphere for everyone. Mealtimes always create a buzz and the dining rooms are a hive of activity.

All our homes have dedicated catering teams which produce tasty home cooked food. We believe in healthy, balanced meals – but that does not mean we don’t have a soft spot for a good jam roly-poly or spotted dick.

There is always a choice at meal times and the menu changes on a regular basis, always with the residents’ input. We cater for any individual food requirements.

Activities are an important part of daily life in our homes and residents are encouraged to carry on doing the sort of things they have always done, whether that is helping to sort the laundry or laying the table for lunch.

Our staff also put together activities designed to satisfy individual passions and interests whether they involve residents growing their own vegetables, visiting local shops and cafés, knitting.

The art of being the person centred


Welcoming, Individuality, Nurturing, Guidance, Sensitivity

We are committed to providing the best possible outcomes for people living with dementia and their families. We achieve this through our WINGS (Welcome, Individuality, Nurturing, Guidance and Sensitivity) philosophy of care.

Our WINGS philosophy, which represents a cultural change in dementia care, involves our staff taking the time to develop a deep understanding of each resident’s individual needs, tastes and preferences. One of our managers, Helen Gosling, played a central role in developing the programme and her happy, lively home, Oaklands near Diss, in Norfolk, is the perfect embodiment of WINGS in action.

When you walk through the door at Oaklands care home you might be surprised to see residents dusting, mopping the floor or helping in the kitchen.

Manager Helen Gosling explains that this active scene is all part of a modern care philosophy which takes a far more holistic approach to people’s needs.

Helen, who has worked in care for a quarter of a century, said it is only in recent times that people’s emotional wellbeing has been considered as much a priority as the state of their physical health.

She is proud to have taken a lead in developing Kingsley’s own person-centred care programme called WINGS.

“The culture change started about four years ago and now Kingsley is leading the way in innovation in the health and social care sector,” said Helen, who managed Kingsley’s home at Brooke, near Norwich before moving to Oaklands in the village of Scole near Diss.

“It is about staff having awareness of people’s likes and dislikes and their family history; and it is about us all giving a bit of ourselves to help meet people’s emotional care needs.”

WINGS was specifically developed to support the growing number of people with dementia, whose behaviour can be affected by emotional memories going right back to their childhood.

Helen said: “We are now caring for people with a lot more complex needs and we are seeing younger people, even in their early 50s, with dementia.”

She said the importance of understanding a person’s life story was illustrated by one former resident at Brooke House who had owned a caravan site.

“He felt a need to go to work all the time and felt very agitated because of it,” she said. “So his family brought in paperwork for him to engage with, gave him work overalls to wear, and they even stationed a caravan that he could see from his bedroom.

“It all gave him a sense of purpose and he became a lot more settled.”

Oakland’s activities co-ordinator Tania Amies added that a female resident at Oaklands who showed dogs at Crufts in her younger days now loves to engage with the dogs who regularly visit the home – including her own.

“If you have always had involvement with animals you will miss that bond you get simply from touching them,” she said.

A former gamekeeper living at Oaklands, always used to an outdoors life, had become agitated when he was stuck indoors.

“We helped him to reduce this agitation by walking around the grounds with him to check the fence is intact in the way he would have done in his job,” said Tania.

These cases all illustrated the new philosophy that you do not need to stop what you love doing when you come into care.

Helen said: “One of our ladies goes out to visit her friend. Why should her friend always have to come here?

“Other residents like going out to the pub for lunch, shopping in Morrisons, or simply helping out in the home whether it is dusting and polishing or peeling vegetables and baking cakes.”

She emphasised the important role families played in helping staff understand residents’ care needs. Summing up the revolution in care, Helen said: “We have moved away from clinical care homes. This is their home from home with a family friendly environment.”

The questions you really want answering…

Choosing a care home is one of life’s most important decisions, and there are questions that we know you need answering. Here are the most common things we get asked.

How do I know that my loved one will be looked after properly?

All Kingsley care homes have a stable professional team all trained in providing quality care. They understand that our residents are individuals and provide care tailored to their needs. We are proud of our many staff awards and certificates, but above all we are proud that our staff really do care.

My mum loves gardening and being outdoors. Are residents allowed outside?

Most certainly yes, weather permitting. Access to our secure, well-kept gardens is available at any time for those who are independently mobile and those who require escort are frequently taken out to enjoy the finer weather, if they so wish.

Dad was always so busy. I’m worried he’ll be bored in a home.

We try to gain as much information as possible about our residents, their likes, dislikes, hobbies and past life experiences so that these can be tailored into their care package. A variety of activities are available as well as trips out and visiting entertainment.

What if mum needs someone in the middle of the night? She won’t be left for ages, will she?

Each bedroom has a nurse call alarm which summons a member of staff to attend to your loved one’s needs. For those who do not retain the ability to use such an alarm, we would discuss with you a suitable timeframe for how often a check should be performed.

What about pets?

Just because your loved one now requires more support, there’s no reason they should lose the comfort and companionship that pets can give. We would welcome them to bring their pet with them. Consideration will of course need to be given to the provision of amenities for the pet.

Can my Nan bring her favourite belongings with her?

Of course she can, and we would recommend it – the more familiar items that she has around the better. For example, everyone has a favourite chair or item of furniture.

How often can I visit my loved one?

Whenever you wish. The home is staffed 24 hours a day. If you used to pop round at 10pm to say goodnight to your Mum then you are welcome to do the same here. In fact we’d encourage it. This is your loved one’s new home – you’re as welcome here as you were when they lived in their own house. With a little notice you can even join them for lunch!

Can I pop in anytime if I want a look round your home or do I have to make an appointment?

Please feel free to look around at any time that is convenient to you. Staff are around at all times of the day and can give you a guided tour of the premises and answer your questions. If you would like to talk to the manager then an appointment can always be made.

A Kingsley Care Home

What would you ideally love to happen next? Let your imagination run wild to create your dream environment. What would you want for yourself or your loved ones?

  • A home in which you can enjoy all the benefits of being in your own home, but with more to enjoy
  • A place where you can have your own things around you, retain your own identity and just carry on being who you are in comfort
  • A home in which you can live how you want, with support and care on hand to make it all easy, safe and enjoyable
  • A home in which you can get up in the middle of the night and watch old movies, get a midnight snack, and sleep as late as you like
  • A place where your family can visit whenever it suits, and you have helpers who are friends around you all day every day to help remove the stresses or strains, so you can simply relax and enjoy it all
  • A place where if you want a little bit of peace and quiet, you’ve got it, or if you want to enjoy having a few people around you, you’ve got that too
  • A place where you’re valued, safe, respected, understood, supported and can stay in control of your own life
  • A place where if you forget things, it won’t matter as someone else will remember
  • A place where you don’t have to worry about a thing…

Sounds good? Then let us tell you more…

Not all care homes have to be how we imagine a stereotypical care home to be; we pride ourselves on providing both care and a home. Often in care homes the main focus is for people to be only physically safe and secure, and this can override the need for a person’s emotional well-being. If you visit a Kingsley home you may not find our staff wearing uniforms and badges; instead they pride themselves on being a part of the family within the home. You might be surprised to see a relaxed atmosphere with staff and residents talking freely and sharing stories.

Many people are at first confused when they see residents getting involved in the daily tasks (such as dusting, polishing, laundry etc.), but we believe that everyone should have the opportunity to be busy and engaged in something worthwhile – to belong. Residents in our homes seem busy, with a meaningful and valued occupation. It is clear that residents are part of the home and enjoy being involved with the carers – clearly strengthening the bond between them.

When you walk around a home it should feel like a home, maybe even at bit untidy at times. You will notice interesting items and boxes of items, or as we call them, ‘stuff boxes’. Sensory activities, which allow residents to touch, taste, smell, hear and see are often beneficial to those with a dementia, being easier to comprehend than thinking activities.

The walls are likely to be brightly coloured and the residents’ doors often have vibrant name plaques on them.

CQC Care Quality Commission Gold Framework National Care UK WINGS Kingsley 15 Years Anniversary Norfolk Awards Great British Care Awards Recommendation Suffolk Future 50 ENRICH Dementia KITE Dignity Care Six Steps to Care